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Sample data — this is not a real store

No Shopify store is connected to this session. Every number on this page — conversations, product counts, ratings — comes from a seeded demo catalog of 65 snowboards, not from a merchant's shop. Open the app from your Shopify admin to see your own store. Treat this store's chat as public: don't enter real personal details.

Feedback

Replies your shoppers rated, worst first.

Needs work (2)Rated good (1)All

Sample data — this is not a real store

No Shopify store is connected to this session. Every number on this page — conversations, product counts, ratings — comes from a seeded demo catalog of 65 snowboards, not from a merchant's shop. Open the app from your Shopify admin to see your own store. Treat this store's chat as public: don't enter real personal details.

Rated unhelpful

2

Shopper satisfaction

33%

Replies rated

3 of 669

Read these as anecdotes, not a metric

Only 0% of replies have been rated, and shoppers who rate at all skew towards the ones that annoyed them. Each entry below is a real failure worth fixing; the percentage above is not a number to track.
UnhelpfulGeneral FAQ

Visitor 157abf1d · 8/20/2026, 8:36:40 PM

Shopper asked

please pass it without it

Assistant replied

Absolutely — I’ve passed your request to the team with your name only. They should be able to help from there.

Fix it where the answer comes from:

Add to knowledgeAdjust the prompt
HelpfulGeneral

Visitor 7854ea55 · 8/18/2026, 2:36:06 PM

Shopper asked

Can I speak to someone? My name is Testuser and my email is audit@example.com

Assistant replied

Of course — I can connect you with the team. I’ve got your name and email, and if you’d like, you can also share a phone number here so they can reach you more easily.

UnhelpfulGeneral

Visitor f6f51eba · 8/14/2026, 12:32:37 PM

Shopper asked

what is my store about

Assistant replied

I'm here to help you shop at the Shopchat Demo Store! If you're looking for specific products or have any questions about what we offer, feel free to ask! 😊

Fix it where the answer comes from:

Add to knowledgeAdjust the prompt